To protect both taxpayers and IRS staff, alterations have been made to the services provided by the IRS. Mission critical services for processing tax returns and refunds will remain operational, but certain other services are limited or have been suspended until further notice.
During this period, all face-to-face appointments at an IRS Taxpayer Assistance Center are cancelled. All Taxpayer Assistance Centers (TACs) are closed and face-to-face service discontinued throughout the country until further notice. For taxpayers with TAC appointments, taxpayer assistance will be made over the phone.
The Practitioner Priority Service (PPS) lines have also been closed due to staff limitations. Practitioners with e-Services accounts and with client authorization can access the Transcript Delivery System to obtain prior-year transcripts.
Phone services are extremely limited – if at all possible, use the IRS.gov automated applications like the Where’s My Refund tool to resolve questions and concerns.